Shipping Times and Policy

 

Ordering within Canada?

 

Ordering into the United States?

 

 

We do not offer in-store pick up for orders placed on-line.

 

*Shipping Offer Fine Print:

• $100 total must be before tax.
• Some oversized items (like Paddles) are ineligible for this offer and will be noted on the products details page.
• All orders to the United States will be charged a minimum $15.00 shipping rate to cover increased distances and any border processing fees.
• Any duties or import taxes that may be incurred on orders shipping into the United States are not included, and are the responsibility of the receiving party.
• The Free/Discounted shipping offer only applies within North America: Canada and the Continental US, but...
• Orders shipping to Remote locations and/or the far north (Nunavut, the Northwest Territories, the Yukon, or any area designated 'Super Remote' or similar by our couriers) do not qualify for Free/Discounted shipping.

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Please remember that we do not guarantee ship times.  Everything here is an estimate based on historical ship times.

 

A quick guide to our ship times:

Most Orders usually process and ship in 1-2 business days.

 

To estimate the shipping time, start by allowing up to 1 Business Day for us to receive, process and pack your order.

 

Customized items (Duffels, Laundry Bags etc.) take extra time to process! 

If you are ordering anything custom pressed, add about 5 days for the item to be customized before your order ships. Custom Items in an order will hold up the entire order. If you’d like some items sooner, place them in a second order.

 

We may have to contact you! 

If there is a problem with colours, inventory, credit cards or shipping addresses we will let you know. Be sure to keep an eye on your inbox. In the event of a problem, the sooner you get back to us the sooner we can ship.

 

Standard Ground Shipping – Once your package is ready, allow for up to 1 business Day for our Courier to pick-up.

If you are ordering within the Greater Toronto Area you should receive your order 1-2 business days after pick-up.
If you are elsewhere in Ontario – about 2-3 business days.
Anywhere else in Canada about 5 +/- business days.

Into the U.S. you need to allow for Customs processing and greater distances.

The shortest ship times are in Michigan, New York and down the Eastern seaboard - about 3-5 business days.

The longest ship times (Oregon, California, New Mexico, Texas) are about 7 +/- Business days, but occasionally an item will be held up in customs.

 

Once we have shipped your order, you will receive an email notification with a tracking number. You can follow your package at the courier's website using the tracking number and link provided to get the most accurate delivery estimate possible.

 

Please check your order for errors immediately upon receipt! 

Check any electronic devices to make sure they are functioning correctly. We are not responsible for missing, incorrect, damaged, or malfunctioning items past 14 days of delivery.

 

 

What If I'm not at home to sign for my package?

To facilitate the majority of our customers, we do not generally require a signature at delivery. There are exceptions.

Once we hand over your package to the courier, their policies determine how your package is delivered.

• Generally (but not universally) for orders of less than $100, no signature is required and drivers are instructed to leave your package in an out-of-sight location if one is available.
• On orders of More than $100 our courier might require a signature, at the driver's discretion. The Driver might not leave the package if they determine that there is no secure location. If they feel they cannot deliver securely, they will leave a notice and you can call to arrange a better delivery time.
• If possible, you might want to have your package delivered to your place of work, or to a neighbor or relative to ensure the fastest, easiest delivery of your order.
• If you would prefer to have a signature required, please note it in the 'Comments' Section on the check-out page.

 

Do you ship to my country? 

 

Due to shipping costs, customs complications, package insurance limitations and warrantee issues, we currently only ship to Canada and the continental United States. Under special circumstances however, we can ship to most places in the world.  If you are interested, please send us an email with your mailing address and the items you would like to order and we can look into the possibility of shipping to your country. 

How much are shipping charges?

 

Shipping is automatically calculated based on your order total. Orders may qualify for free or flat rate shipping deals as listed above.